What do you do when things go off course in a conversation: The 3 Rs (part 2)

So you have tried a few things to get the conversation back on track but it does not work.

In this 5 minute video we share scenarios to help guide you.

DISCUSSION GUIDES

Think of a difficult conversation with a client, team member or family member.

How can you label the dynamic to assist you to get to a WinWin outcome.