DEEP DESIGNED DIALOGUE

Conversation To De-escalate

Have you felt the rising tension in everyday conversations since COVID?

With an increase in aggression, especially in high-pressure environments like airlines, the stakes have never been higher for effective communication.

Flight attendants must navigate leadership, hospitality, and authority all at once, turning conversation into a critical skill for de-escalation and safety.

Learning how to manage these interactions can empower you to protect yourself and those around you.